RETURN & EXCHANGE POLICY

Return, Exchange & Replacement Policy for My Nanhe Kadam

Thank you for shopping with My Nanhe Kadam. Every handcrafted wooden toy is carefully inspected, quality-checked, and securely packed before dispatch to ensure it reaches you in excellent condition.

As our products are handcrafted from natural wood, all purchases are non-returnable and non-refundable. However, we do offer a replacement in the rare event that you receive a damaged or defective product, subject to the conditions mentioned below.

ELIGIBILITY FOR REPLACEMENT

A replacement request will be accepted only if:

The product is damaged during transit or arrives with a manufacturing defect.
The issue is clearly visible and supported by the required unboxing video.
The request is raised within 24 hours of the delivery of the order.

Replacement requests will not be accepted for:

Change of mind
Personal preference or dislike of the product
Variations in the natural wood grain, texture, or finish
Slight color differences due to photography or screen settings
Incorrect product selection by the customer
Normal wear and tear or damage caused after delivery

MANDATORY UNBOXING VIDEO (VERY IMPORTANT)

To request a replacement, you must provide one continuous, unedited video showing:

The sealed outer shipping package
The shipping label clearly visible
Opening the package
Removing the product from the packaging
The product shown clearly from all sides
The damaged or defective portion

No unboxing video = No replacement

Photos, edited videos, screenshots, or incomplete recordings will not be accepted as proof.

REPLACEMENT PROCESS

Once your request and video proof have been reviewed and approved by My Nanhe Kadam:

A replacement product will be dispatched at no additional cost.
The damaged product may need to be returned in its original packaging before the replacement is shipped.
If the same product is unavailable, we may offer an alternative product of equal value or store credit at our discretion.
Replacement is subject to product availability.

No monetary refunds will be issued.

NON-ELIGIBLE CASES

Replacement requests will not be accepted if:

No unboxing video is provided.
The request is made more than 24 hours after delivery.
The product has been used, assembled, or altered.
The damage occurred due to improper handling, misuse, accidental impact, water exposure, or negligence.
Natural variations in wood grain, color, texture, knots, or handcrafted finish are reported as defects.
The product was purchased during clearance or special sale, unless it arrived damaged.

TAMPERED PACKAGE

If your package appears tampered with, opened, or visibly damaged at the time of delivery:

Please do not accept the package.
Inform the delivery partner immediately.
Contact My Nanhe Kadam as soon as possible with photographs of the package.

Accepting a visibly damaged package may affect your eligibility for a replacement.

CANCELLATION POLICY

Orders may be cancelled only before they are packed for dispatch.

Once an order has been packed or shipped, it cannot be cancelled.

My Nanhe Kadam reserves the right to cancel any order due to stock unavailability, pricing errors, suspected fraudulent activity, or any other unforeseen circumstances. In such cases, any payment received will be refunded through the original payment method.

SHIPPING POLICY

We currently deliver across India.

Orders are typically processed within 1–3 business days.
Delivery timelines vary depending on your location and courier partner.
Tracking details will be shared via Email, SMS, or WhatsApp once your order has been dispatched.

While we strive for timely delivery, My Nanhe Kadam is not responsible for delays caused by courier partners, weather conditions, natural disasters, strikes, or other events beyond our control.